Help & support
Data controller: After The Singularity Games Ltd
Missing photos or items that will not load
With limited access, only the items you authorize appear. You can expand or withdraw Photos permission in Settings. If the original is in iCloud, check your connection and open it again. Unknown file sizes are not estimated.
Discarding, deleting and undoing
Swiping left adds an item to the tray. Review the tray to request deletion, then confirm in Photos. FotoSwipe does not empty Recently Deleted or guarantee immediate free space.
Undo reverses review decisions; it does not reverse album changes or an already confirmed deletion. To recover a deleted original, check Recently Deleted in Photos while it remains available.
Editing a photo
An edit is saved to the same Photos item and preserves the original. An edited still image is exported as SDR JPEG; this does not preserve the original's RAW or HDR format. You can restore the original in Photos.
Live Photos are processed using Photos editing tools. If another app changes the item while you are editing it, open it again before saving to avoid overwriting more recent changes.
Free allowance
The allowance shown in the app counts distinct items reviewed per local day when you keep, discard or organize them. Zooming in, marking favorites, undoing and confirming the tray do not use the allowance. Undo does not return allowance. Progress and the counter are local to this installation.
Purchases and restoration
Pro is a one-time purchase with no automatic renewal. The current price is shown before purchase and is provided by the App Store. To recover a purchase, open Pro and select Restore purchases using the same Apple account.
A pending purchase becomes active after Apple confirms it. If Apple reports a revocation or refund, the app may return to Free while keeping your saved decisions. Refunds are requested from Apple and depend on its criteria and applicable rights.
Asking for help
Include your FotoSwipe version, iOS version and the steps that led to the problem. You can copy the version from the app. We do not need your original photos or Apple credentials.